Mr. Ken is a very one of a kind who is so professional and diligent I have ever known! The moment I sent my tote details, he quickly responded and provided with an actual pre-sample product to help me visualize my tote and to make sure we both got to know the product in details correctly. I also received the tote sample after about 10 days that came so beautiful and high quality! It was truly impressive about Mr. Ken and his team throughout this process. Highly recommended! A plus!